Code of Practice

Bethlehem College has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Ministry of Education.  Copies of the Code are available on request from this institution or from the New Zealand Ministry of Education website at

Summary Code
When students from other countries come to study in New Zealand, it is important that those students are well informed, safe, and properly cared for.  New Zealand educational providers have an important responsibility for international students' welfare.

What is the Code?
The Code is a document that provides a framework for service delivery by educational providers and their agents to international students.  The Code sets out the minimum standards of advice and care that are expected of educational providers with respect to international students. The Code applies to pastoral care and provision of information only, and not to academic standards.

Who does the Code apply to?
The Code applies to all education providers in New Zealand with international students enrolled. The Code is mandatory to these providers and must be signed by them.  
What do I do if something goes wrong?
If you have concerns about your treatment by your education provider or by an agent of the provider, the first thing you must do is contact the principal, the international student director, or another person who has been identified to you as someone that you can approach about complaints at your institution.  The Code requires all institutions to have fair and equitable internal grievance procedures for students and you need to go through these internal processes before you can take the complaint any further.

If your concerns are not resolved by the internal grievance procedures, you can contact the International Education Appeal Authority (IEAA).

What is the International Education Appeal Authority (IEAA)?
The IEAA is an independent body established to deal with complaints from international students about pastoral care aspects of advice and services received from their education provider or the provider's agents.  The IEAA enforces the standards in the Code of Practice.

How can I contact the IEAA?
You can write to the IEAA at:
International Education Appeal Authority
PO Box  32 001   
Wellington 6146
Phone:   (04) 462 6660 
Fax:       (04) 462 6686

The Code also establishes the IEAA and the Review Panel to receive and adjudicate on student complaints.

The Code sets standards for education providers to ensure that:
-  high professional standards are maintained
-  the recruitment of international students is undertaken in an ethical and responsible manner
-  information supplied to international students is comprehensive, accurate, and up-to-date
-  students are provided with information prior to entering into any commitments
-  contractual dealings with international students are conducted in an ethical and responsible manner
-  the particular needs of international students are recognised
-  international students are in safe accommodation
-  all providers have fair and equitable internal procedures for the resolution of international student grievances

Full details of what is covered can be found in the Code itself.